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Results & Impact

This collection showcases key lifecycle and CRM initiatives I’ve led across email, SMS, and subscription marketing. I drove the strategy behind each, collaborating with cross-functional teams to shape messaging, optimize journeys, and deliver measurable results.

Each project represents a win that goes beyond what’s listed on my resume. Whether it was improving onboarding conversion, scaling a new channel, or increasing subscriber retention, these highlights reflect how I think, how I work cross-functionally, and how I create meaningful impact for the business.

Subscription landing page with the +200% MRR Stat overlayed

Revived Subscription Program Through Journey Overhaul

Full-funnel optimization that drove a 200% increase in MRR and cut churn by 24%

A phone showing a text message with 134x ROI overlaid

Launched High-ROI SMS Channel for BFCM

Built and scaled a new revenue channel with a 134x ROI from launch

A photo of an email on a phone with the text 167% conversion rate overlaid

167% Lift in CVR from Health Newsletter Redesign

Evolved Petplan’s monthly newsletter to drive conversions and reflect a changing brand

Two emails with the text +26% conversion rate over it

Modernized Trigger Emails for 26% CVR Lift

Overhauled high-intent automations to drive stronger conversions

Recovered Revenue with Site Abandon Email Series

Re-engaged cold paid traffic with targeted education and earned $30K in incremental revenue

A woman in a headset with the text 22% call reduction

Reduced Support Load with Post-Purchase Series

Proactively answered FAQs via email and cut service calls by 22%

Images of 3 emails with the text "+60% ctr" over it

Grew Engagement with Value-Driven Content Emails

Increased clicks 60% by incorporating pet health content into lifecycle flows

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